Planner / SchedulerBack to Latest News and Projects

  • Full Time
  • Oldbury
  • Posted 1 week ago

Job Title: Planner

Division: Repairs and Maintenance

Reports to: Senior Administrator/Team Leader

Direct Reports: Senior Administrator/Team Leader

Main Interfaces: Residents, Clients, Axis Employees

 

Overall Purpose

Working as part of a team in a call centre environment for Axis Europe assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents.

 

Key Tasks / Activities / Responsibilities

  • Working predominantly on DRS ensuring operatives days are planned maximising productivity re-arranging works where necessary to optimise the operatives route
  • Receiving phone calls from operatives on site
  • Deploying emergencies to the correct operative – ensuring all are covered by the day to day team and not passed to OOH except in extreme circumstances – Supervisors to be made aware when emergencies are passed to OOH
  • Dealing with resident queries, organising appointments with Trades people to carry out the jobs in a cost effective and organised manner
  • Managing overdue orders ensuring completed on time
  • Tracking materials on order
  • Reporting operative issues to the area supervisor
  • Ensuring that operatives are using and updating their PDAs correctly
  • Ensuring jobs raised in the interface are booked in within target
  • Ensuring that all follow on jobs are actioned by the end of the day – all jobs on the operatives schedules are to be red colour and full notes on Rocc
  • Arranging appointments for residents
  • Dealing with queries from residents, changing appointments
  • Printing and emailing all non PDA operatives works at the end of the working day
  • Back up to all other planners, covering any absences
  • Working in line with schedulers daily duties provided by line manager
  • Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance

 

Person Specification

 

Key Knowledge

  • Customer Service focused
  • Excellent Communication skills
  • Ability to identify problems
  • Ability to identify customers’ needs
  • Willing to go the extra mile to deal with a difficult situation
  • Ability to prioritise issues
  • Ability to meet tight deadlines
  • Ability to work under pressure
  • Attention to detail
  • Team player

Key Skills

  • IT Literate
  • Maintenance sector
  • Maintenance sector terminology
  • KPIs
  • ROCC

Key Experience

  • Call centre environment
  • Maintenance

Other Key Information

  • Excellent Work ethic
  • Treating others with respect
  • All staff has a personal responsibility and accountability to Axis to ensure that their day to day activities adhere to the Sustainability Policy Statement and Plan and minimise the impact upon the environment.
  • It is the responsibility of all staff to ensure that their day to day activities embrace sustainability and reduce the impact upon the environment by minimise waste and maximise recycling; saving energy; minimise water usage and report any electrical faults, water leakage or other environmental concerns to the facilities or line manager.