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Job Title: Plumber

Division: Repairs and Maintenance

Reports to: (Senior) Supervisor, Contract Manager, Divisional Manager

Direct Reports: Supervisor

Main Interfaces: Residents, Clients, Axis Employees


Overall Purpose

To carry out all aspects of plumbing, aspects of engineering work and deliver plumbing maintenance services to our clients at a high quality standard.

Key Tasks / Activities / Responsibilities

  • Ensuring the effective and proactive delivery of service
  • Locating and repairing hot and cold water bursts
  • Excavating the ground to repair external cold water supplies and drainage systems
  • Carrying out maintenance works and servicing in our clients properties
  • Measuring for fittings and listings of necessary materials
  • Installing Bathrooms and Kitchens
  • Replacing immersion tanks and immersion heaters
  • Ensuring the maintenance and delivery of any documentation required to agreed standard and timescale
  • Reading and taking information off job outline tickets
  • Reporting any outstanding defects to your line manager
  • Working as an integral team member as well as a mentor and coach to apprentices and Plumbers
  • Making decisions using specialist experience
  • Ensuring that the health and safety policy and standards are met at all times
  • Carrying out the necessary Health and Safety risk assessments when on site and assisting with Health and Safety inspection.
  • Adhering in all aspects of work according to the regulatory standards
  • Supports the identification of ways to reduce cost
  • Taking part in out of hours on call system as required by the service
  • Excellent time keeping
  • Trying to deliver a First time fix on as many jobs as possible
  • Accepting jobs in any area required by your line manager, Contracts Manager and Divisional Manager
  • May be required to work in any location throughout the town/city and work may vary from location to location
  • Must be prepared to comply with all company policies and procedures
  • Must be prepared to work at heights using ladders, scaffolding and work in confined spaces and in a variety of work conditions that may prevail at that time
  • Must be prepared to undertake any additional training associated with the specific requirements of the trade, as well as training in Equal Opportunities
  • Must possess a full, well-maintained tool kit at all times
  • Must possess a valid full driving licence
  • Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance


Person Specification


Key Knowledge

– Repairs and Maintenance

– Health and Safety regulations

– Site Safety Training

– Manual Handling Training

– Must be able to drive and have a good knowledge of the local area

– Ability to effectively to manage time and have a positive attitude

– Excellent time keeping and attendance

– Ability to work under pressure

– Attention to detail

– Qualified City and Guilds, NVQ level 3

– Building/Construction industry

– Possess an up to date unvented hot water systems certificate/license

– Ability to safely isolate electrics in order to carry out works

– Ability to test and record electrical part of works i.e RCD test, ZS polarity, record cable size and MCB type and rating


Key Skills

– Plumbing

– Communication

– Establish and maintain good customer/client relationships

-Decision making

– Problem solving

– Team working

– Customer focused

– Organisational

– Work on your own


Key Experience


– Repairs and Maintenance


Other Key Information

– Flexible approach to working

– Full clean driving license

Clean DBS

– You must own an Android or IOS mobile phone which you will use as part of your job (BYOD)

– All staff has a personal responsibility and accountability to Axis to ensure that their day to day activities adhere to the Sustainability Policy Statement and Plan and minimise the impact upon the environment.

– It is the responsibility of all staff to ensure that their day to day activities embrace sustainability and reduce the impact upon the environment by minimise waste and maximise recycling; saving energy; minimise water usage and report any electrical faults, water leakage or other environmental concerns to the facilities or line manager.