Coronavirus update and FAQs
Axis and your landlord will continue to provide property repairs and maintenance services during the Coronavirus pandemic. In this guide we explain the steps we are taking to keep you and your home safe.
Please watch the video below and see more details in the document on this page, however in summary:
Prior to attending a repair appointment, our team will check if there are any health concerns, knowledge of symptoms or illness in the property.
Our engineers will discuss with your prior to entering your home, how they will approach the work and distance themselves from others in the property
We will not pass you anything to sign to ensure social distancing is achieved
Hygiene and sanitation is vitally important to protect both you and your family and our operative, so we will disinfect as we go
Our engineers use the appropriate PPE for the situation
If an Axis employee feels the job is unsafe or non-essential they will let you know, defer the appointment and confirm the next steps to re-arranging the repair.
We recognise that current events are unsettling, but rest assured, Axis and your landlord are taking every precaution to reduce the risk of the Coronavirus threat.
Hyper link: https://youtu.be/idqDAzUMtRg
Q.What if I think I might have Covid-19 but have an emergency repair?
A.We’re working really hard to help vulnerable customers and those with emergencies – whatever their health situation – but our operatives must be able to follow strict risk assessment advice that includes asking the resident to move into another room, not being within two metres of anyone and having the prescribed personal protective equipment.
Q.My appointment has been cancelled. When can I rebook?
A.Along with your landlord we are trying to return our service to ‘business as usual’, whilst following the UK Government and World Health Organisation instructions and control measures. You can re-book your appointment from now, but some lead-times may vary from those advertised on your landlords website.
Q.I have an appointment booked – can I cancel it?
A.Some urgent work and statutory inspections will carry a legal or safety obligation to be undertaken. Make your reservations clear, along with any health issues that need to be taken into account.
We have a dedicated area on our website for client updates. If you are a landlord or direct client please email firstname.lastname@example.org to request access