Axis services over 32,000 gas central heating systems every year, keeping homes and commercial properties safe and ensuring landlords remain compliant.
It is an important job, which is why we’re celebrating our Gas Servicing team’s high achievements year to date against their schedule (2018-19).
Currently, we are 100% compliant on our Riverside contract, with the following contacts marginally less due to access issues, which we are working with the client to help resolve; Croydon 99.84 %, Estuary 99.96%, Kingston 99.98%, Swan 99.89% and Swan Newham 99.88%.
We work collaboratively with our client to resolve any access issues which we hope to resolve by year end.
These high figures reflect our teams’ communication and proactive approach and making sure targets are met. From our schedulers arranging appointments to our engineers carrying out appointments, including out of hours visits.
For our clients it is a significant “benchmark” in respect of their overall performance as a landlord and forms a critical part of the external audits they are subject to.
For three consecutive years in a row (2016-18), we have achieved 100% compliance with our client Swan. Director at Swan Housing, Terry Bird sent his thanks saying “A big, big “Congratulations” to you and your team on another fantastic performance with Gas Servicing. This is the third year in a row that Axis has achieved 100% compliance with Gas Servicing and demonstrates what hard work, commitment and dedication can achieve through effective collaboration and partnership working.”
There are many challenges to undertaking this type of work, such as property access and availability of parts for the diverse range of boilers, which causes contractors across our industry to miss targets and it makes the high compliance figures across our contracts something to be proud of.
Tim Hayes Axis Managing Director of Maintenance commented on the KPI’s “a lot of work has gone into reaching these figures. Often we inherit contracts that are a long way behind on their gas servicing commitments, so it is credit to the efforts of everyone involved from schedulers and engineers to management that we’ve delivered so strongly.”