The 10-year partnership between Swan and Axis has become a byword for successful collaboration in our industry; it has brought many benefits to both organisations as well as to Swan’s residents.
Together we have worked on: 11,000 homes and completed 250,000 repairs achieving 99.51% repair appointments made and kept; 95% resident satisfaction and £3m + Savings.
Swan and Axis shortlisted for UK Housing Awards 2019
Axis and Swan in partnership are on the UK Housing Awards shortlist 2019 for Contractor of the Year.
“This is a unique partnership which is currently celebrating its tenth year! The past decade has seen Axis deliver repairs, maintenance and improvement work to Swan’s 11,000 properties. Ten years on, the partnership remains committed to a process of continuous improvement which is evidenced during the last twelve months during which they have achieved the highest ever resident satisfaction figures for the last repair: 96.3%!” – Swan
What makes a good partnership?
Trust and shared values
Like all good relationships openness and commitment are key. From the beginning, we embraced a partnership charter permanently focused on the client and from Day One, were both committed to a “One Team Approach. Our robust reporting allows data-driven decision making and shared fiscal responsibility and cost savings are priorities.
Under one roof
Sharing space in Basildon and now in Stratford enables both teams to align procedures, technology and contract management creating efficiencies
Exciting new ideas
A focus on innovation and digital adoption plus regularly reviewed service improvement plan keep us on our toes helping us deliver the best to our residents
Our shared CSR programme and focus on local employment and supply-chain has boosted the local community’s economy by an estimated £64m
Planning our future
Without resting on our laurels our firm foundations have created an example to ourselves – and others – for future successful relationships with our clients
“This partnership has gone from strength to strength… You should all be very proud. It is exciting that we have the same appetite and energy today as we had in 2009, to challenge on another and work together to continuously improve our service. Here’s to an excellent future.- John Synnuck, Swan Chief Executive
“Both Axis and Swan fully embrace dynamic partnering and the ethos of relationship management. Our partnership is founded on trust, mutual respect and a strong belief in excellent customer service.” Terry Bird, Swan’s Property Services Director
“Our shared objectives and values, robust reporting, innovations, digital adoption and of course a great team are all key to our joint success.” Tim Hayes, Axis MD