Croydon Council Repairs & Maintenance

Croydon Council awarded Axis a 7 year responsive repairs and voids contract in 2014 to deliver more than 40,000 repairs each year to their tenants and leaseholders.

Over 16,000 social housing properties across the Council’s borough are covered in the property services agreement as part of which, beyond traditional repairs and maintenance, over 15,000 gas breakdown repairs and 10,000 gas servicing appointments are delivered annually.

Axis now manage the 24/7 repairs contact centre where more than 100,000 resident repair calls are taken each year. By providing the correct diagnosis and advice this number is significantly reduced.As a result of providing value for money, improving customer services and efficiency of completed work we aim to create the council an annual saving of £2 milliom!

Specifications

• 16,000 Properties
• Responsive Repairs
130,000 completed*
• Call Centre Operating
306,500 calls processed*
• Voids Reinstatement
2006 units* (kitchens & bathrooms)
• Gas Repairs
47,574 completed*
• Gas Servicing
34,729 appointments*
*in the first three years
Download the case study for more info!